ORDER PROCESSING/SHIPPING:

Once your order has been processed, usually within 48 hours, it will be shipped, except during US holidays. Please allow 3-5 business days for delivery, depending on where you are located, within the United States.

Since you are ordering online, we do not have access to your payment information.

We ship all packages via; USPS.

PLEASE NOTE; that Nellie's Creative Touch, along with any employee of Nellie's Creative Touch is not responsible for loss or damage item/items once the package has left my studio or place of business and is within the Post Office service.

Insurance can be added at an additional cost to the buyer. Nellie's Creative Touch does provide US tracking only, for each purchase.  You will notify you of this number, once your item has been processed and is ready for shipping.

Once your package has been shipped, Nellie's Creative Touch nor any employee of Nellie's Creative Touch is responsible for lost or damaged items.

INTERNATIONAL SHIPPING:
Nellie's Creative Touch ships all packages via the US Postal Service.

Shipping charges are based on the weight and location. Customers are responsible for any and all Duty/Customs Fees that occur from your transaction. Nellie's Creative Touch nor any employee of Nellie's Creative Touch is responsible for packages, once they have shipped.

Only US tracking is available for your package and will be sent to you, once Nellie's Creative Touch has processed your order and is ready for shipping.  Once your package leaves the US customs, Nellie's Creative Touch nor any employee of Nellie's Creative Touch will be able to obtain any tracking information on your package.

***PLEASE NOTE*** Once a package leaves Nellie's Creative Touch and is within the Post Office service, Nellie's Creative Touch nor any employee of Nellie's Creative Touch is liable for any loss or damage packages.  If you want to insure your package for loss, damaged items or have International tracking on it, you will need to let Nellie's Creative Touch know ASAP after you purchase your item/items. An invoice will be sent to you for the additional charges.

ART PRINTS

Nellie's Creative Touch ships all art prints via the US Postal Service.  They are packaged with a white backing board and enclosed in a clear plastic bag/sleeve. If you prefer to have your item shipped in a rolled tube, you will need to notify Nellie's Creative Touch of this ASAP upon purchase.

Nellie's Creative Touch has made every effort to ensure that the art print photographs, represent the true colors of the paintings. Nellie's Creative Touch cannot guarantee an exact match. The colors will display differently depending on the type of screen/monitor that you are viewing them on.

All prints come from original hand-painted paintings, created by Nellie Wortman. This art print, is from Nellie Wortman's original art work and Nellie Wortman hold all copyrights to the piece.  No form of reproduction in any manner, is allowed on this, without Nellie Wortman's written consent.

Nellie Wortman is Copyrighted All rights reserved 2022

*** International Buyers*** Import duties, taxes and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.  Once a package is shipped, Nellie's Creative Touch nor any employee of Nellie's Creative Touch is liable for any loss or damage to your package.  If you would like to purchase insurance and/or International tracking, you will need to notify Nellie's Creative Touch ASAP after purchasing your item/items.  An invoice will be sent to you for the additional charges.

Videos, instructional materials and photos:

***PLEASE NOTE*** Nellie's Creative Touch/Nellie Wortman still holds the copyrights to her videos and photos, even though Nellie's Creative Touch/Nellie Wortman allows you to download them. The videos are for your personal use only. You do not have Nellie Wortman's permission to copy the videos, instructional materials or photos and resell them for any purpose.

RETURNS/EXCHANGES/REFUNDS:

Nellie's Creative Touch/Nellie Wortman does not accept returns, exchanges, or cancellations

Please contact Nellie's Creative Touch if you have any problems with your order.

All sales are final... Nellie's Creative Touch/Nellie Wortman does want you to be a happy customer, so if for some reason you are not satisfied with your purchase, please contact Nellie's Creative Touch right away and we will see what can be done.